Cancel any time from the Billing tab on your business dashboard. It takes a couple of taps, on Stripe's billing page.

• During your free period: it ends straight away. You haven't paid anything, so your shout ends, your profile is hidden and you're never charged.
• Once you're paying: you stay live until the end of the month you've paid for. Then your shout ends and your profile is hidden. You won't be charged again.
• What we keep: your profile, followers, loves and old shouts, for 12 months, in case you come back. After that they're deleted.
• Your card: it stays saved with Stripe, so coming back is one tap. It can't be charged without a subscription. Want it removed? Email hello@goodshout.nz.

If you have a free period (a founding offer or a trial), we'll email you a week before it ends, with the date and the amount. Cancel before then and you won't pay a cent.

• Changed your mind? Tap “Come back to Goodshout” on your Billing tab. You're back on the board straight away as the same business, with your loves, followers and old shouts. No need to be approved again.
• You pay your location's current price. Coming back doesn't add free time: if your original free period hasn't finished yet, it's free until then; otherwise your first month is charged straight away.

• We don't refund part months when you cancel.
• If we charge you by mistake, email hello@goodshout.nz within 30 days and we'll put it right.
• If we decline your business, you're never charged, and your saved card is removed.
• If you leave before your town goes live on Goodshout, you haven't paid anything, and your saved card is removed.
• If we end your subscription for a reason that isn't your fault, we'll refund the unused part of the current month.

If a payment fails, Stripe tries again and emails you for about two weeks, and you stay live meanwhile. If it still doesn't go through, your profile and shout are paused (hidden, nothing deleted) until you update your card.

We'll give you at least 30 days' notice before a new price applies to your subscription.

Our terms of use cover everything else about your subscription. Nothing here takes away rights you have under NZ law.